Return & Exchanges

At Maswam, your satisfaction is our top priority. We want you to enjoy every purchase, and if something doesn’t work out, our return and exchange policy is here to give you peace of mind.

Return Window

You have 30 days from the delivery date to request a return or exchange. This allows you time to try your order at home and decide if it’s right for you.

Flexible Return Conditions

• Light try-on is acceptable. Items don’t need to be “perfect new,” only in reasonable, reusable condition.

• Original packaging, tags, and accessories are appreciated but not strictly required.

• Hygiene-sensitive products (such as underwear, bodysuits, or pierced jewelry) may not be eligible unless defective.

• Customized or final sale items are generally not returnable, unless faulty.

How to Start a Return or Exchange

Simply email us at maswam2004@outlook.com with your order number and the item(s) you’d like to return. Our team will guide you step by step—no complicated forms needed.

Refunds

• Refunds are typically processed within 3–5 business days once we receive your return.

• Refunds are issued back to your original payment method (PayPal).

• If your item is defective, incorrect, or damaged, we will refund you first and, if you’d like, send a free replacement directly to your home.

• In certain cases, we may not require you to send the faulty item back.

Exchanges

If you’d like another size or style, just return your order for a refund and place a new order. If the exchange is due to our mistake, we’ll cover everything—including replacement shipping.

Return Shipping Costs

• For preference-based returns (e.g., size or style), customers cover return shipping.

• If the issue is our responsibility (wrong item, defective product), we’ll take care of all costs.