Terms of Service

Welcome to Maswam. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order or using our services.

1. Acceptance of Terms

By accessing our website or placing an order with Maswam, you confirm that you have read, understood, and agreed to these Terms of Service as well as any other policies referenced herein, including our Privacy Policy, Return & Exchanges Policy, and Shipping Policy. If you do not agree with any part of these terms, please do not use our website or services.

2. Orders and Payment

All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to orders that appear fraudulent, contain errors, or violate our policies.
Payment must be made in full via PayPal only before your order is processed. We do not accept other payment methods.
Once payment is confirmed, your order will enter the processing stage. Orders will not be processed or shipped until full payment is successfully received.
Prices and availability of products are subject to change without notice.

3. Shipping and Delivery

Orders are processed within 1 to 3 business days after payment confirmation.
Estimated delivery times are approximately 14 days after shipment, but actual delivery times may vary depending on destination, customs clearance, and carrier performance.
Shipping costs and estimated delivery times will be clearly communicated at checkout.
Maswam is not responsible for delays caused by third-party carriers, customs inspections, or factors beyond our control.

4. Returns and Exchanges

Returns and exchanges are only accepted for items that are defective, damaged, or incorrect as per our Return & Exchanges Policy.
Customers must notify Maswam within 48 hours of receiving their order to initiate any return or exchange request.
Items must be returned in their original condition with all tags and packaging intact unless otherwise agreed.
Customized or final sale items are non-returnable.
Return shipping costs are the responsibility of the customer unless the return is due to our error.

5. Intellectual Property

All content displayed on the Maswam website, including but not limited to logos, graphics, text, images, designs, and product descriptions, are owned or licensed by Maswam and protected by intellectual property laws.
You may not reproduce, distribute, publicly display, or create derivative works from our content without prior written permission.
Unauthorized use of our intellectual property may result in legal action.

6. Limitation of Liability

To the fullest extent permitted by law, Maswam and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products or services.
We do not guarantee uninterrupted or error-free access to our website and are not responsible for technical failures, server downtime, or internet disruptions beyond our control.
Our liability for defective products is limited to repair, replacement, or refund as outlined in our Return & Exchanges Policy.

7. Privacy

Your privacy is important to us. All personal information collected during your interaction with Maswam is handled according to our Privacy Policy.
We do not sell or share your personal data with third parties without your explicit consent, except as required to fulfill your order or comply with legal obligations.
By using our website, you consent to the collection and use of your data as described in our Privacy Policy.

8. User Conduct

You agree to use the Maswam website and services only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use and enjoyment.
Prohibited activities include but are not limited to: posting harmful or offensive content, attempting unauthorized access to our systems, or transmitting malware.

9. Changes to Terms

Maswam reserves the right to update, modify, or replace these Terms of Service at any time without prior notice.
Changes will be posted on this page with an updated revision date.
Your continued use of the website after changes constitute your acceptance of the revised terms.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the People’s Republic of China.
Any disputes arising out of or relating to these terms or your use of our services shall be resolved through amicable negotiations. If unresolved, disputes shall be submitted to the competent courts in China.

Thank you for choosing Maswam. We are committed to providing a transparent, fair, and secure shopping experience. If you have any questions about these Terms of Service, please contact us.